Return & Refund Policy

Return Policy

At Nehru Place Store, we stand by the quality of our products. Thanks to our warranty program, we offer a warranty on almost all our products. If your item has a technical defect within the first year, we will repair or replace it, subject to the terms outlined below.

Warranty Terms

Our warranty periods vary by product category. Please review the applicable terms for your product carefully:

3-Month Refurbished Warranty Covers:

• Technical defects and component issues affecting functionality.

• This warranty does not cover accidental damage, compatibility issues, or software upgrade concerns.

• Customers should verify compatibility before purchasing, as older models may not support certain upgrades.

Brand & Product-Specific Warranty Details:

• Service Pack Screens/Parts – 30 Days Warranty

• MacBook LCD / Parts – 30 Days Warranty

• Phone Batteries – 30 Days Warranty

• Laptop Batteries – 90 Days Warranty

• Compatible Screens – 30 Days Warranty

• Parts & Accessories – 3 Months Warranty

Registration Terms

If you provide an incorrect delivery address, you bear 99% of the liability. If you realize an error, contact us immediately, but we cannot update the address once the order is shipped.

Shipping Policy

• Free Standard Shipping on all orders.

• Express Delivery is available for orders above Rs. 95,999.00.

• Orders below Rs. 199 will incur a flat shipping cost of Rs. 200/-.

No Returns, No Refunds, No Exchanges

Certain items cannot be returned, canceled, or exchanged. Please verify the product details before purchase.

Non-Returnable Items:

• Board Components

• ICs

• Tools

• Small Parts

No Refunds

We do not provide refunds for any products or services under any circumstances.

No Order Cancellations

Once an order is placed and processed, it cannot be canceled. Please review your order carefully before confirming your purchase.

Damaged Items in Transit

We ensure our products arrive in excellent condition, but damages may occur during transit. If your item arrives damaged, follow these steps:

Eligibility for Returns:

1. Report within 24 hours of receiving the item.

2. Provide photographic or video evidence of the damage.

3. Return the item in its original packaging, including all accessories and manuals.

Return Process:

1. Contact Customer Service on WhatsApp: +8882909455 with your order details and proof of damage.

2. Our team will review your claim and provide return instructions.

3. Ship the item back following our return instructions.

4. Once received, we will inspect the item and provide a resolution.

Exclusions & Limitations:

• Damage caused by misuse, improper handling, or unauthorized modifications is not covered.

• Sale or clearance items may have different return conditions. Check the terms before purchase.

Customer Support

Our support team aims to respond within 3 business days. If you do not hear back, we will escalate your query to ensure resolution. For any concerns, contact us via WhatsApp: +8882909455.