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Frequently asked questions
This FAQ was last updated on 15 June 2024
At Nehru Place Store, we offer multiple shipping options including standard delivery (3-5 business days), express delivery (1-2 business days), and same-day delivery for local orders placed before 12 PM. We partner with trusted courier services like Delhivery, Blue Dart, and local delivery partners.
Delivery times vary based on your location and shipping method chosen. For Delhi NCR: Same-day or next-day delivery. For other metro cities: 2-3 business days. For tier 2/3 cities: 3-5 business days. Rural areas may take 5-7 business days. All delivery timelines exclude Sundays and public holidays.
You can track your order in three ways: 1) Log into your Nehru Place Store account to view real-time updates, 2) Use the tracking number sent to your email/SMS with our courier partner's website, or 3) Call our customer care at +91-9870212152 during business hours (11 AM - 8 PM, Monday-Saturday).
To place an order: 1) Browse our website or visit our Nehru Place physical store, 2) Select products and add to cart, 3) Proceed to checkout, 4) Enter shipping details, 5) Choose payment method (COD, UPI, Credit/Debit Cards, Net Banking), 6) Confirm order. You'll receive an order confirmation via email/SMS.
For any queries, please contact our customer support team: Email: support@nehruplacestore.com | Phone: +91-9870212152 (11 AM - 8 PM) | WhatsApp: +91-9870212152. You can also visit our physical store at: 802, Meghdoot Building, 94 Nehru Place, New Delhi - 110019.
While you can place orders as a guest, we recommend creating a Nehru Place Store account for benefits like: faster checkout, order history tracking, exclusive discounts, wishlist saving, and easier returns/refunds. Account registration takes just 1 minute with your email or mobile number.